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Return Policy
Return Policy
FL PERFUME COLLECTION
Returns & Exchange Policy
We carefully inspect every order before dispatch to ensure quality, luxury, and customer satisfaction.
Returns
Due to the nature of fragrance products, we follow a strict return policy.
- Change of mind
- Fragrance preference issues
- Opened or used products
Fragrance selection is subjective, which is why we offer 5ml tester options for customers who wish to try before purchasing full size.
Exchange Eligibility
We accept exchange requests only if:
- The product is damaged upon delivery
- You received the wrong item
Reporting Time
You must contact us within 24 hours of receiving your order.
Please provide:
- Your Order Number
- Clear photos of the product and packaging
Conditions for Exchange
- Product must be unused
- Packaging must be intact
- Item must be in original condition
If approved, our team will guide you through the exchange process.
🚚 Exchange Shipping
If the issue is verified as our mistake, we will cover the exchange shipping cost.